A week after Samsung announced that it has stopped selling its Galaxy Note7 and will be voluntarily providing a replacement phone to those that purchased it, the company has a new and urgent message: If you purchased a Note 7, turn it off and keep it off. In other words, stop using it.
There have been at least 35 cases of the lithium-ion batteries in the device catching fire since the Note7 was released last month.
This has caused the FAA to release a statement advising travelers not to turn on or charge their Note7 aboard an aircraft, nor to store it in checked luggage.
The CPSC has also released a statement, urging consumers not to use their Note7, adding that they are working together with Samsung to issue an official recall as soon as possible and to determine “whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.”
In the meantime, if you bought a Galaxy Note7, you should stop using it and contact your place of purchase for a replacement phone, meaning a phone with a different model. In addition, you can call the Samsung call center at 1-800-SAMSUNG.
According to DJ Koh, President of Mobile Communications Business at Samsung Electronics, Samsung is “expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations.” Users should “power down their Galaxy Note7s and exchange them as soon as possible.”