Phone Power Outage: Company Apologizes, Provides Explanation

Phone-PowerPhone Power is apologizing for an outage that affected all of their customer base last Wednesday, May 2. The outage began at 7:45am Pacific time. It lasted approximately 7 hours. NFS covered the outage live as details came in.

Originally thought to have been caused by the crash of a core router in Los Angeles, the outage affected not only Phone Power’s VOIP phone service, but took their website down as well. With their website unavailable, Phone Power communicated updates to customers through Twitter. Hours after the original tweet reporting the router crash, Phone Power tweeted that the outage was actually caused by a “massive cyber attack.” The company told News For Shoppers last Friday that it was a Distributed Denial Of Service (DDOS) attack, and that no customer data was compromised.

Yesterday, Phone Power posted more details about the incident on their forum. In a statement to customers, the company said “We greatly apologize for any interruption in your service.” They confirmed that no personal customer data “was ever in jeopardy.”

Regarding the possibility of future attacks, Jim Murphy, the general manger of Phone Power, wrote “…we’ve taken enormous steps to ensure that we can mitigate any future situations like this. Without going into too many details for security reasons, we’ve immediately started work on greatly expanding system capacity and we’ve contracted with one of the biggest cyber security firms to develop new detection and prevention strategies and to separately do a top-to-bottom analysis on our network.”

The company also said that the FBI is investigating the incident.

Phone Power is asking customers to send emails to cyberattack@phonepower.com detailing how they were affected by the cyber attack and resulting outage. These emails will be shared with the FBI, according to Phone Power.

While you're here - did you know NFS members get 1000's of discounts to stores, restaurants, hotels, rental cars, amusement parks and more? And the cool thing is that you can join for free! Click Here Learn More
It's Nice To Share!
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
- To link to this page, copy & paste -
Phone Power Outage: Company Apologizes, Provides Explanation
Or use the shortURL: https://n4s.us/8681
avatar
Faroh Sauder has spent more than 30 years working as a journalist and educator. He has written on politics, international affairs, civil rights, and consumer education. Now mostly retired, Faroh continues to stay current on tech and consumer issues and reports on his interests here at News For Shoppers.